Travel Friction Report Highlights the Need to Protect Travelling Staff


Travel friction report and why we need to protect business travelling staff

Travel friction is the relatively new term used to describe the negative impact on a person’s wellbeing caused by business travel. Whilst it is generally applied to frequent travellers, the stress related to travel can apply to any mobile member of the workforce. The negative impact of travel friction include reduced productivity, low employee engagement, higher staff turnover and increased sick absence.
Travel friction may be the latest buzz word, but the concept is far from new. Business travellers have been suffering for many years; however, the digital age has brought about an ‘available 24/7’ expectation, which impairs the traveller from taking care of their well-being.
A 2016 survey, TRAVELER FRICTION INSIGHTS FROM U.S. ROAD WARRIORS, looks at recent changes to travel programs and the cross-functional team approach to balance the quantifiable costs of travel expenses with the indeterminate effects of traveller friction.
The traveller friction symptoms surveyed were sleep issues, maintaining a healthy lifestyle, work/life balance, illness, pre-travel stress, productivity during and after travel, keeping on top of workload, and safety concerns. Sleep issues and maintaining a healthy lifestyle came out top, but worryingly 38% of travellers who considered themselves to be resilient to travel and 49% of those who were nearly burned out as a result of their business travel stated that they are afraid during some of their trips.
The report demonstrates a need for corporations to consider many aspects of the impact of business travel in their travel policies and highlights a requirement to ensure their staff are supported throughout their trips. With the global marketplace widening to include less politically stable destinations it is paramount that business travellers are educated before they travel, not just with travel risk, but also protocol and cultural awareness training, kept up to date with travel advice, and have immediate access to the support and assistance they require should things go wrong during their trip.
Consularcare offers consultancy and training services to ensure staff travel equipped to stay safe and well, and ConsularAssist to provide 24/7 access to consular assistance should things go wrong. Contact us for more information and to find out how we can help you.