With the number of non-EU applications to UK universities growing (according to the latest UKAS report), and UKCISA statistics showing that 438,000 students travelled from overseas to study at UK Higher Education establishments, it has never been more important for universities to review their support provisions for international students. More than 27,000 UK nationals choosing to travel abroad for some or all of their higher education, and a large number of staff accompany students on international trips or working overseas as part of their job; that’s a lot of travel, and a great deal of opportunity for things to go wrong.
For students and University staff, wherever they are travelling to and for whatever purpose, today’s world is too uncertain not to consider the risks associated with travel and entering or leaving foreign countries. Particularly for young people travelling alone for the first time, even a small problem like a lost passport or visa issue can be overwhelming, and in the event of an emergency, the effects can have a far-reaching impact. Cultural differences, language barriers and difficulties understanding local bureaucracy magnify the impact on a student. Whilst independence and taking responsibility for yourself is promoted at all universities, an underlying duty of care remains, and that is why we believe ConsularAssist is a unique and welcome addition to any university provision.
Whilst UK universities have support structures in place, these resources are not unlimited, and governments are not in a position to assist everyone who has a problem while abroad; so, many students find themselves alone and vulnerable if an incident happens during travel or in-country.
ConsularAssist, from Consularcare, the first and only provider of private consular assistance, provides dedicated consular support whenever, and wherever it is needed with one simple call. With 24/7 access to the expertise and support of former Diplomats, prompt resolution to issues is facilitated.
What we can do:
- Liaise on your behalf with diplomatic personnel and local authorities
- Assist with lost passports and other important documents
- Contact, advise and support family, friends and employers, so they have the right information and options in any travel crisis
- Provide legal referral and arrange legal appointments
- Organise translation and interpreter referrals
- Deliver specialist help and advice on missing person, kidnapping and abduction cases
- Advise on rights and access to independent lawyers if detained or imprisoned abroad
- Help and support victims of crime and assault and assist next of kin in the event of death.
Benefits to your University:
When your staff and students are travelling, studying or working abroad, ConsularAssist will:
- Be available 24/7, 365 days a year
- Provide immediate support and minimise escalation
- Demonstrate your commitment to duty of care
- Protect your reputation
- Enhance your travel policy and risk management procedures
- Strengthen your Incident Management Planning
- Reduce associated costs of incident resolution
Our unique private consular services are not available through any other commercial medium, including travel insurance, medical assistance or security assistance companies. Consular assistance is available from government agencies, but is discretionary and generally only given to those deemed to be most vulnerable. For contract certainty for those governmental discretionary services, you need ConsularAssist. Get in touch to find out more.