Wherever your people are travelling to and for whatever purpose, today’s world is too uncertain not to entertain the risks associated with travel. Tracking solutions definitely tick a lot of duty of care, crisis management and disaster recovery boxes when sending employees abroad on business. The range of tracking products available to corporate organisations include mobile apps and stand-alone devices, and undoubtedly, advances in technology will continue to enable employers to keep a real-time trace of their employees’ whereabouts via a variety of increasingly unobtrusive systems.
Knowing where your staff are, and giving them an easy way to alert you if they are in trouble is only part of the solution though. They need to know that when they press that panic button, help will be on the way. Medical and security assistance companies will resolve an issue that falls within the scope of their services, but what if it doesn’t? Your employee hasn’t pressed the panic button because the hotel mini-bar has run out of vodka; something has happened that has left them feeling alone, alarmed and anxious. They need support, and they need it immediately. They may have been a victim of minor crime; there could be a problem with their travel documents. There is a myriad of non-medical or security issues that are difficult to sort out when you are isolated abroad.
This is where ConsularAssist can step in. Our team of former diplomats can ensure your employee receives the appropriate level of support, whether that is phone assistance, signposting to an appropriate third party (such as an interpreter), or on-ground-support. Our consular assistance will bring swift resolution to the problem and make sure your member of staff does not feel alone anymore. We will complete the tracking journey. It’s not just about a duty of care; it’s about caring, full stop.